This training module focuses on improving your cash flow by establishing a process for consistently analyzing your AR situation and establishing procedures to recover outstanding invoices in a timely manner.

This includes training in customizing email templates, a process to follow as to when payment request emails should be sent out; it also includes specific phone training, customized for your business, to maximize quick payment recovery, while insuring the customer relationship is maintained.

This is one of the most important modules that we coach our customers on. Lack of clear employee expectations go hand in hand with a lack of accountability. Together, they are two primary reasons for underperforming employees, reduced profitability and dysfunctional teams.

Using a specific approach to define Employee Expectations (a.k.a. “EEs“) to ensure employees are clear on what’s expected of them.

This enables the second part of the process, which allows owners, leaders and managers to hold their employees accountable for both their performance and behavior.

While most managers and their employees often see each other multiple times on a daily basis, often there is no effective Collaboration between them. This daily surface level two minute conversation often masks the fact that there is very little collaboration training and learning going on for employees. This creates what we call the “management paradox “where management believes they are in tune with their employees, while data shows that the vast majority employees feel that they are somewhat estranged from their managers.

This training module provide specific info, activities and exercises for leadership and employees to do together to increase their level of collaboration, both on a daily basis, and for strategic activities.

Many small businesses operate in “fire fighting mode” where most of their time, focus & effort consist of putting out today’s fires. Converting from the fire fighting mode to the Strategic mode results in an increase directly to the bottom line.

This training module provides, strategies, exercises and day-to-day templates to help prevent fires, and to spend more time in the Strategic mode of business operation.

Adding new key employees is crucial to every small business. Ensuring the right person joins the company cannot be understated.

Data shows the vast majority of employees that are fired are rarely let go for “competency” reasons; rather, most are fired for “Character” reasons. I.e. lack of work ethic, not arriving on time, poor collaboration with coworkers, poor attitude, etc.

This training module helps customers ensure their new hires are the most effective candidates possible by focusing on the “Character” aspect of a new employee, during hiring interviews; Once hired we generate their employee expectations (“EEs”) and a 60-day program to maximize their potential.

Too often, employees we hire don’t live up to our expectations, in terms of performance and behavior. Ocassionally we were wrong in our original estimate of their capabilities. More often, however, we failed to hold them accountable for their performance or their behavior.

This training module provides info showing the importance of holding employees accountable , the difficulties of doing so and the negative ramifications of not holding them accountable. More importantly it provides key strategies and process steps to begin holding your employees and teams accountable.

When teams and individuals sell “Value” rather than “Price” sales increase dramatically.

Learn and implement Westech’s “FWP” method, and the system behind it; combine that with our salesperson consulting and tracking system and salespeople increase their sales very quickly.

The backbone of any company, team or key contributor’s character is “CIA”…

Collaboration

Integrity

Accountability